services OVERVIEW

At The Service Standard, we deliver modern, hands-on hospitality training designed to improve consistency, elevate guest experience, and increase your bottom line. Whether you’re a restaurant, bar, or boutique hotel, we create service systems that actually stick.

Because great service isn’t luck - it’s a standard.

set your standard

full-service training program

Our flagship, on-site solution for restaurants, bars, and hospitality teams.

This program is designed to fully upgrade your guest experience, from the moment they enter the space to the final farewell. We combine hands-on coaching, structured systems, and measurable accountability.

Perfect for: Restaurants, bars, hotel outlets, new openings, underperforming teams.

What’s Included:

  • Complete Service Audit

  • Sequence of Service Training (FOH & Bar)

  • Menu Knowledge & Sales Coaching

  • Mock Service & Real-Time Corrections

  • Guest Recovery Training

  • Team Communication & Flow Training

  • Post-Training Action Plan

Outcomes:

  • Higher Guest Satisfaction

  • Stronger Consistency Across Staff

  • Increased Check Averages

  • Lower Staff Turnover

New hire onboarding program

Give your team the tools they need to succeed from day one.

Many restaurants lose money because new hires spend weeks “figuring it out.” Our onboarding program eliminates that.

Perfect for: Fast-growing teams, seasonal staff, high turnover environments.

What’s Included:

  • Step-by-Step Service Sequence

  • Hospitality Standards

  • Menu Knowledge Basics

  • Sidework Expectations

  • First 30 Days Training Packet

  • Training & Certification

Outcomes:

  • Faster Onboarding

  • Confident New Staff

  • Fewer Mistakes & Guest Complaints

  • Better Retention in the First 90 Days

Manager Development & Leadership Training

Strong leadership equals strong service.

Managers often handle training, discipline, guest recovery, and operations - with very little actual leadership guidance. We fill that gap.

Perfect for: New managers, promoted staff, struggling leadership teams.

What’s Included:

  • Leadership & Coaching Framework

  • Accountability Systems

  • Conflict Management Tools

  • Performance Evaluation Templates

  • Pre-Shift & Floor Presence Training

  • How to Correct Without Micromanaging

Outcomes:

  • Confident Leadership

  • Better Team Morale

  • Stronger Consistency Across Shifts

  • Fewer Operational “fires”

Ongoing support & membership options

Great service isn’t one-and-done, it requires reinforcement.

Our membership options offer your team continuous support while keeping costs manageable.

  • Affordable monthly support for maintaining consistency.

    Includes :

    • Quarterly Service refreshers

    • New Hire Onboarding Packet Access

    • Email Support

    • Monthly Check-In Call (30 min)

    • One Mystery Evaluation per Quarter

    • Quarterly Service Report

    Best for: Small restaurants and bars needing basic ongoing guidance.

    $199/mo

  • Our most popular tier - ongoing coaching + mystery service checks.

    Includes:

    Everything in Essential, plus

    • Bi-Monthly Mystery Service Evaluations

    • Priority Scheduling

    • Monthly Training Refreshers

    • Unlimited Manager Support via text/email

    • Pre-Shift Templates

    • Annual Full Service audit

    • Monthly Performance Tracking Report

    • Priority Scheduling for New-Hire Group Trainings

    Best for : Restaurants wanting measurable improvement and accountability.

    $499/mo

  • Full-service partner for high-performing teams and multi-location groups.

    Includes:

    Everything in Professional, plus

    • Unlimited New Hire Training

    • Unlimited Mystery Shopper Evaluations

    • Two Full Days On-site per Quarter

    • Quarterly Full-Service Audits

    • On-Call Manager Support

    • Menu & Sales Training Consulting

    • Access to Full Training Library

    • Emergency Service Intervention (review bombs, last-minute retraining)

    Best for: Restaurant groups, hotel outlets, and operations teams needing full-scale support.

    $999/mo

    • Beverage / Wine Service Cheat Sheet Creation

    • SOP Manual Creation

    • New Restaurant Opening Support

    • Single Shift On-Site Support

Service Audit & Consultations

Not sure what your team needs? Start with a Service Audit - our most powerful diagnostic tool.

Audit Includes:

  • FOH Walkthrough

  • Bar Service Check

  • Greeting & Table Touchpoint Evaluation

  • Speed of Service review

  • Menu Knowledge Testing

  • Staff Communication Techniques

  • Cleanliness & Readiness Evaluation

You will receive a detailed report with red/yellow/green scoring and a 30/60/90 day action plan.